Our Reviews

Great team.

Great technician and receptionists.

My purchase with Vanessa and the team at Vance auto in Woodward was great this is the second vehicle we bought from there thank you

Shity

Emily the service lady did as well as she could. Not her fault parts didnt show when they were supposed to. Would use them again but lets hope i dont

Derrick and Chaz were great to deal with - as they always are!

Good folks, very friendly and great help.

Hi absolutely loved the sales people at this dealership. I simply told them what I wanted, and they were able to get me just what I asked for at a great price! No hassle, no fuss.

Found the perfect vehicle, at a very fare price and was treated with respect throughout! Cody Marshall, Julie Reed and the team did an excellent job of making my car buying experience enjoyable!!

Everyone was professional and nice! Great service!

My truck takes 8.5 quarts of oil, they put 6.5 quarts in my truck. Service department sucks!

Really enjoy the professional ladies in the service department…

Was the best experience i have had

Had great help from Vanessa and the finance team

Good Service

Never have I ever dealt with a more honest dealership. They did everything they could to make this transaction easy and I thank you.

Matt Mitchell salvaged a train wreck of a situation! I walked away on day 1, but he worked very hard to bring me back and complete the sale on day 2.

Good job!

Very helpful and had what we wanted

Sales and finance were great. The detail side is the worst I have ever seen. Definitely recommend they fix that issue soon.

Very friendly and professional.

My 21 year old truck needed some TLC. They did a great job it's running so smooth now.

Always great customer service!

Maybe took longer than it should have. Was told on previous service brake pads are worn and would need replaced soon. On this service, was told they are good. So were they checked or not.

What I look for in a dealership is if I'm out there looking at a vehicle and you don't approach me, first I'm walking away. I like that when I was looking at a vehicle at Vance someone immediately approached me and asked me if they could help, And I test drove two to three vehicles before I made my choice and they were very helpful and knowledgeable about all my questions and they were very kind, I'll definitely be back

Such a great place. Friendly people and an awesome atmosphere

This is our 3rd vehicle from Vance in 2 years. . Cody has always treated us right and taken great care of us.

Excellent work

Great service!

Emalie was great went out of her way to get my vehicle into service since I needed it that evening . Great job Emalie I appreciate your help

The process was quick and easy. There was no pressure during the buying process which I like. Overall was a great experience

Quick and efficient surface.

Good

Everyone was super helpful

Very pleased with the service and help I received.

Great

Came in for the fast oil change and it took an hour and a half.

Had inspection done on my 2020 Yukon Denali, front struts were completely shot. Emmalee did a wonderful job of contacting the warranty company and taking care of that! Extremely thankful to her and the mechanic that did the work.

Service was very good and fast.

The service was ok but I informed the service advisor that there were 2 tire Pressure sensor not reading and asked if they could order them for the upcoming service. Brought the truck in for service and found out they never did order in the tire pressure sensors. Thus I decided I would order them my self for the next service. Not sure where I will take it for service next time.

Great service

The service advisors and service staff are a joy to work with.

sales staff was very cordial and helpful. made me what i feel was a good deal on a nice chevy truck. however, the light tires on the 1500 truck are not meant for country roads and i ruined a tire the 3rd day i owned the truck. had them order me 4 new 10 ply tires and then had to wait several days for a service appt to install the new tires. hopefully, after the 10ply tires are on i will have no more problems.

VERY VERY POOR COMMUNICATION AND TIME MANAGEMENT

Great service

very responsive to my situation and service was performed in a very timely manner.

Dale was great. They got me in and out quickly.

Got 4 new tires and oil change. Did a good job.

Tech left grease all over steering wheel, inside and outside door handle, and part of the outside of the door on the paint.

Had a problem with service prior to this appointment but was settled quickly by the Manager (Matt) and have nothing but praise for Bailee Mills with her kindness and professionalism.

It was and easy.

Young sales lady was very easy to get along with, very knowledgeable and helpful. Dealership was very easy to do business with.

Prompt check in time…

I was very happy with the sales consultant Austin Herod. He and his manager Cody went the extra mile in locating the exact vehicle that I wanted. The vehicle arrived that evening and we signed the papers the next morning. Thanks to Cody and Austin, I now am the proud owner of a 2026 Chevy Equinox!!

Friendly salespeople, easy to work with. I’ll be back.

Great! Our salesperson,Vanessa, and the complete staff went over and beyond to help us!

Very professional experience

2024 Silverado 1500 56000mi Still has warranty fir powertrain until 100000mi. Had an issue with hard shifting. Had to pay $186.00 diagnosed fee NEVER have I ever paid for a fee for a warranty claim. Why now????

Great service

My pickup was in the shop for four work weeks. Paperwork was lost in the shuffle and my pickup was forgotten, despite my repeated calls. I’ve had the same repair done multiple times and only after the warranty company objected did they finally decide to try and figure out the core problem, also despite my repeated requests. The only reason I’m continuing to come back is because I’m aware of personnel changes during all of this. I’m giving the new help an opportunity to make it right

Courteous and friendly people.

Matthew Harper was so helpful and patient. I thank him for all the help and consideration he showed to us. Everyone else was very nice and helpful as well. I don't think I have been to a dealership that had a full crew that was so kind and considerate and this one was. Thank You.

Let me start by saying everyone was very nice but…scheduled recall a week out because I was taking off that week, on Monday dropped car off then got a call saying they forgot to order part, rescheduled appointment for Friday and ordered tire pressure sensor. I asked that they put it on when they do the recall. Asked how much and was told they could put it on for $25 I’ve already had 3 replaced in a year and High Plains Tire charged me $20 so I thought $5 difference would be ok. I brought car in then was told the recall part wasn’t in, but the TPS was. For the 3rd time I rescheduled for the following Tuesday at 9:30. Was supposed to be around a 2 hour repair. They picked up my car around 9:30. Around 2:30 I called to check on it. Had to leave message. Had obligations at 3:00 so I really needed my car. Around 3:00 I called again. Explained that I had left message and received no call back so they found someone who said my car was done and they would be bringing it to me. Around 4:15 my car was still not delivered to me. I told them that someone from my work would be bringing me to get it. Got there around 4:30 but the paperwork on my car had not been completed yet. When they finished the paperwork it said I was charged $97.50 to put the TPS on. Told him I was told $25 or I would have just taken it to High Plains. He said he would make it right for me which I appreciated very very much. Finally around 5:00 everything was finished. I like to do things locally. I purchased my vehicle there, have ordered parts there and even had my vehicle serviced there before. But if you want me to continue to do business things will need to change. Again, I will say everyone was very pleasant.

Dale is awesome. He explained everything.

I did not have it serviced. Had it checked for cooling leak. Needs a new hose have not got one as of 1/05/2026 truck was looked at on 12/22/2025

Dealership has failed twice to provide accurate repair service and was unprepared for the follow up repair. They have been friendly but not well prepared. Very disappointed.

GREAT, TOLD CODY WHAT I WANTED AND HE MADE IT HAPPEN

The team did mostly well; however, when I left the dealership after my multipoint inspection and oil change, the air in my tires was low. I had to bring it back in a few days.

Everyone was professional and courteous.

This service was better than the first time here. Would recommend trying to cut the service time from an hour and a half to under an hour for oil change etc. thank you!

I was there for an oil change. I was in and out in less than an hour.

Was very satisfied with the people we talked with

Great friendly service. Fast

Quick and easy

Unfortunately, the employees changing the oil in my 2026 Equinox, cracked the plastic around the driver's side door with the lift. Vance was forthcoming and told me about the incident and repaired the cracked plastic without charging me a fee. I appreciate Vance's honestly. But, the employee's providing this service need better training and supervision, until the are able to do this job correctly.

I needed repairs on my 94 Chevy, and I gave them quite a list. They were very quick to go over the list I have given them, to make sure those repairs were needed before they were done. I was advised on what they found was correct and I was asked first if they should continue with repairs. I said yes and they had it done quicker than I was expecting. Great job , I'm very pleased to say a 94 Chevy is running great.Better than expected. I am definitely, making them my Number One go to for any future repairs.

Great overall experience

They are overbooking and the wait for the oil change, etc. is too long. I was there for 2 hours.

We were very happy with our experience with our experience with Vance this time! Dale and his upper management are the best

Very respectful

Service was handled promptly and communication about the problem was thorough. Very professional and courteous staff.

I had an appointment for a oil change. They got me in and out in a timely manner

Changed hose out, found 2-recalls, repaired them, also found bad compressor will need to be replaced make a appointment to replace compressor when I get back from vacation.

Amber was helpful as always. Finance guy was quick (sorry forgot his name)! Thanks for another smooth transaction!

CODY FOUND WHAT MY HUSBAND AND I WERE LOOKING FOR, AND GOT US TAKEN CARE OF WITH OUT ANY WAIT OR HASSEL.

Went above and beyond to help us!

Friendly experience

Great wait room with coffee available and even better people to help.

Pricing is ridiculous. Already had cabin air filter out to check it and said it was dirty so agreed to put a new one in. Since I agreed to replacing they then charged me the $80 labor fee plus $84 for the filter that I could have ordered for 1/2 that price or went to another place and purchased and replaced myself. Also went in a week before to have a vent cover replaced. A part that cost $43 and tried to charge me $84 for the cover and then an additional $270 to put the vent cover on. Said they would have to drop the bumper to replace it. When, in fact, they did not. Husband ordered online from same parts store and we popped the vent on from the outside of the bumper. There was no way to put the cover on from inside the bumper due to the lip around where the vent sets in place. Could not have been put in from inside bumper. Ridiculous

Did a great job job!